Problems with Alexa? You are in the right place.
If you follow the world of virtual assistants, you should already know what Alexa is and what it can do for you. However, it is possible that at some point the popular assistant Amazon fail for no apparent reason. The truth is that there are several reasons why these problems occur, whether Alexa is having trouble recognizing your commands, there are errors in your Internet connection, or your device has some minor glitch.
In any case, we will take a look at the series in this article reasons why Alexa may have stopped responding and what could be a possible solutionso you can use your Echo device again without any problems.
Alexa is not responding: communicate in the right way
One of the reasons why Alexa doesn’t respond to your questions or instructions is because you don’t activate it as you should. You have to say activation word right to get the assistant’s attention, and besides, when you call Alexa, it shouldn’t be there too much noise around you as this may cause them not to recognize what you have said.
So to solve this problem simply, eliminates unnecessary noises and sounds, learn the correct wake word and try calling Alex again. She should respond with a welcome message and be ready to follow your instructions.
Make sure the microphone button is not muted
Each Amazon Echo device has a physical button to turn the microphone on and off for Alexa. If you press this button, the microphone is muted and that’s why Alexa won’t listen to your commands.
To confirm that this is the case, there must be a red light on your Echo device indicating that the microphone is turned off. To fix this, press the microphone button on the Echo and that should turn it on.
Check your WiFi connection
The Echo must be connected to the Internet to function properly and process voice commands, provide entertainment and much more. This means that an Alexa-enabled device must be connected to a trusted and active WiFi network. If your internet connection is experiencing problems, it can cause Alexa to stop responding to your commands.
Since this issue isn’t specific to Echo devices, you’ll have to check your internet connection from your computer or other device. If you can’t fix the problem yourself, you may need to talk to your ISP.